Feedback & Complaints
We want to hear from you — good or bad. Patient feedback is how we keep improving.
Share your experience
If something went well, please tell us so we can recognise the team involved. If something didn't go well, please tell us that too — we take every complaint seriously and use it to improve.
How to get in touch
- In person: Ask to speak with a Patient Experience Officer at the reception desk.
- By phone: +603 4141 3000 — ask for Patient Experience.
- By email: feedback@gleneagles.com.my
- In writing: Patient Experience Office, 282 & 286 Jalan Ampang, 50450 Kuala Lumpur.
What happens next
- We acknowledge every complaint within 2 working days.
- We investigate with the relevant department and senior clinician.
- We provide a written response within 14 working days.
- If you remain unsatisfied, you can escalate to our Medical Director or external regulators.
Your care won't be affected by raising a concern. We treat every patient with the same respect regardless of whether they've given feedback. Your complaint is handled confidentially by a team separate from your treating clinicians.