Accessibility
We are committed to making our hospital and digital services usable for everyone.
At our hospital
- Step-free access at all main entrances
- Accessible parking spaces close to the entrance
- Wheelchair loan service at the reception
- Accessible toilets on every floor
- Hearing loops at registration counters
- Interpretation support available on request
- Priority queuing for patients with mobility needs
On our website
We aim to meet WCAG 2.1 Level AA guidelines across our digital services. Specifically, we work to ensure:
- Sufficient colour contrast for text and interactive elements
- Full keyboard navigation without a mouse
- Alt text on informative images
- Clear form labels and error messages
- Readable typography at standard and enlarged sizes
- Mobile-friendly, responsive layout
Tell us if something isn't working
If you encounter an access barrier — on-site or online — we want to know. Please contact us on +603 4141 3000 or email access@gleneagles.com.my. We treat accessibility feedback with the same seriousness as any other complaint.