Cancellation Policy
How to reschedule or cancel an appointment, and what to expect if changes are made on short notice.
Outpatient consultations
We understand plans change. Please let us know as early as you can so we can offer the slot to another patient.
- More than 24 hours before: No charge. Reschedule or cancel at no cost.
- Less than 24 hours before: A 50% consultation fee may apply.
- No-show without notice: The full consultation fee is charged.
Planned procedures & surgery
Cancelling a planned admission affects theatre scheduling and other patients waiting for a slot.
- 7 days or more: Deposit refundable in full.
- 3–6 days: 50% of deposit retained.
- Less than 72 hours: Deposit non-refundable.
Health screening packages
Screening packages booked in advance can be rescheduled once at no charge. A second reschedule may attract a 20% admin fee.
How to cancel or reschedule
Call our Patient Experience team on +603 4141 3000 or reply to your appointment confirmation email. We answer calls 24 hours a day.
Medical emergencies are always an exception. If you can't attend because of a genuine medical issue — yours or a close family member's — we don't apply cancellation charges. Just let us know.